For the past 25 years, I have been flying into conflict areas, primarily to Colombia. I sat down with drug kingpins at their ranch. I talked to leaders of armed insurgency groups. I walked the alleys of marginal barrios with members of death squads. I facilitated ceasefire talks between a guerrilla and the government. I listened to members of gangs.

I learned that building rapport is essential to … (to read more)

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